Customer Service Representative

Responsibilities

• Engage customers in genuine, enjoyable conversations to understand their needs
• Manage inbound calls in line with agreed service levels
• Handle live web chat conversations
• Provide appropriate solutions for customers regarding their financial products
• Achieve consistent quality auditing standards
• Attend training sessions to continuously improve knowledge and performance
• Suggest improvements to enhance customer experience or drive cost savings

Requirements

• Relevant Financial Services experience or experience in a call handling role
• Passion for delivering exceptional customer service
• Strong attention to detail
• Proficiency in using technology, including telephony and computer systems
• Ability to multi-task effectively

About the Company

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations within a regulated financial institution. We partner with the world’s leading financial institutions, empowering nearly 30 million people to invest in their future.