Customer Service Representative

Responsibilities

• Deliver timely, friendly, and professional support to customers via phone and email
• Troubleshoot and resolve customer and partner issues in real time
• Escalate bugs or technical issues to the Customer Support leadership team
• Collaborate with internal departments to ensure accurate information and expectations are met
• Guide partners in the use of admin tools, FloHockey software, and general platform features
• Test and troubleshoot various apps across multiple devices and OTT platforms
• Maintain and update customer accounts, including subscriptions and billing
• Meet or exceed all assigned individual and team performance metrics

Requirements

• Fluent in Canadian French (spoken, written, and reading)
• Minimum of two years of customer service experience preferred
• Strong problem-solving skills with a proactive mindset
• Excellent verbal and written communication skills
• Proficient with computers and various technical tools
• Ability to work rotating shifts including days, evenings, weekends, and holidays

Preferred Qualifications

• Familiarity with WordPress or LeagueStat
• Experience using ticketing systems like Zendesk or Freshdesk
• Background in playing ice hockey or strong knowledge of the sport

Benefits

• Competitive employer paid benefits (health, medical, vision, LTD, STD, AD&D, life insurance)
• RRSP with 3% company matching
• 15 Vacation days to begin
• 4 Paid Emergency Days and 3 Personal Unpaid Emergency days
• Paid birthday off
• Weekly catered lunches and stocked snack bar
• Annual equity awards for top performers

About the Company

FloSports is the leading digital platform for underserved sports, combining live and on-demand streaming, original programming, data, and technology to help sports grow their audiences and build sustainable businesses.