Customer Service Representative

Responsibilities

• Utilize system applications and resources to provide high-quality service for all customer needs
• Maintain service standards during high-pressure situations and high call volumes
• Interpret customer needs to recognize symptoms, causes, and effective solutions
• Track relevant metrics and drive action items based on KPI results
• Coordinate Orderboard, RMA, CMA, AR, OTD, Sales, and Export processes
• Validate prices, incoterms, terms of payment, and agreements via SOX controls
• Manage business and operations knowledge including EDI, CTO, BTO, BTF, and invoicing processes
• Create CMF, MRF, and PQR documentation

Requirements

• 80% English proficiency with clear speaking and writing skills
• Advanced Excel skills
• Basic knowledge of finance and Lean principles
• High level of resiliency

Benefits

• Competitive Salary
• Life & Medical insurance
• Christmas Bonus
• Food Coupons
• Saving Fund

About the Company

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build, and deliver innovative products that improve the world. We offer a respectful, inclusive, and collaborative environment where you can invest in your professional growth.