Customer Service Representative

Responsibilities

• Manage customer inquiries and resolve problems or complaints with care and efficiency to ensure one-call resolution.
• Coordinate various operational processes including Orderboard, RMA, CMA, AR, OTD, Sales, and Export processes.
• Monitor customer demand and the reception of purchase orders, coordinating with material and production control for priority manufacturing.
• Coordinate with warehouse and logistics teams regarding shipments, following customer instructions and understanding incoterms.
• Track relevant metrics and drive action items based on KPI results.
• Utilize system applications to provide high-quality service and maintain standards during high-pressure situations.
• Participate in Cross-Functional Team (CFT), Operations, and customer meetings.

Requirements

• Bachelor's degree (BA or BS) or equivalent work experience.
• 5 years of experience in a customer service-related position.
• Fluent English with strong speaking and writing skills.
• Professional background in electronics manufacturing.

Benefits

• Competitive Salary
• Life & Medical Insurance
• Christmas Bonus
• Food Coupons
• Saving Fund

About the Company

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build, and deliver innovative products that improve the world. We offer a respectful, inclusive, and collaborative environment where employees can invest in their professional growth.