Customer Service Representative

Responsibilities

• Identify customer needs and sell Association products and services
• Process customer financial transactions following established guidelines
• Meet sales and referral goals through active cross-selling
• Balance cash drawer and teller transactions accurately
• Address customer questions and concerns to ensure satisfaction
• Perform vault duties such as ordering and distributing currency as needed

Requirements

• High school diploma or equivalent
• Experience in teller or cash handling roles (level dependent)
• Proficient keyboarding and ten-key/calculator skills
• Strong mathematical and organizational skills
• Ability to meet bonding requirements
• Valid WA driver’s license
• Willingness to work Saturday schedules as needed

Preferred Qualifications

• Bilingual fluency in English and Spanish
• Proficiency in Microsoft Word and Excel

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Retirement plans (401k with match and ESOP)
• Gym membership reimbursement
• Discounts on banking products

About the Company

First Fed is a local community bank serving the Pacific Northwest for over 100 years. Recognized as a Best Workplace and Top Corporate Philanthropist, we are committed to serving our communities through growth, initiative, and respect.