Customer Service Representative

Responsibilities

• Respond to customer inquiries and expedite critical orders to ensure timely delivery
• Provide support for quote preparation, order tracking, backlog processing, and invoicing
• Research and resolve customer issues, including discrepancies, returns, and credit problems
• Maintain and update electronic and hard copy records accurately
• Identify and participate in opportunities to improve internal processes and key performance metrics
• Ensure high-quality customer relations by resolving claims and complaints effectively

Requirements

• High School Diploma or equivalent
• Minimum of two years of related customer service experience
• Strong computer literacy and proficiency with email and phone systems
• Excellent communication and problem-solving skills
• Ability to multi-task and work effectively in a fast-paced environment
• Ability to work independently with minimal supervision and manage priorities

About the Company

Farnell, an Avnet company, is a global high-service distributor of technology products, services, and solutions for electronic system design, maintenance, and repair. As part of the Avnet family, we support customers and suppliers at every stage of the product lifecycle, helping companies accelerate the design and supply stages of product development.