Customer Service Representative

Responsibilities

• Respond to customer inquiries and expedite critical orders
• Provide support for quote preparation, order tracking, backlog processing, and invoicing
• Resolve issues related to returns, discrepancies, and customer credit problems
• Research and resolve customer claims and complaints effectively
• Maintain and update electronic and hard copy records
• Identify and participate in opportunities to improve internal processes and procedures

Requirements

• High School Diploma or equivalent
• Minimum of two years of related customer service experience
• Proficiency with computers and email
• Strong communication and problem-solving skills
• Ability to multi-task and work effectively in a fast-paced environment
• Ability to work independently with minimal supervision

About the Company

Farnell, an Avnet company, is a global high-service distributor of technology products, services, and solutions for electronic system design, maintenance, and repair. As part of the Avnet family, we support customers and suppliers at every stage of the product lifecycle, helping companies accelerate the design and supply stages of product development.