Customer Service Representative

Responsibilities

• Answering calls and responding to customer complaints
• Accessing customer accounts and policy schedules
• Providing customers with detailed information about policies and products
• Recommending available products
• Adhering to provided scripts and FAQ responses
• Learning and understanding company insurance products
• Forwarding customers to sales agents for policy initiation or upgrades
• Typing up complaint reports
• Managing the customer complaint database

Requirements

• Excellent oral and written communication skills
• Strong problem solving and analytical skills
• Ability to multitask efficiently under time pressure
• Previous experience in managing customer focused teams
• Proven experience in managing a service and support focused team culture