Customer Service Representative

Responsibilities

• Obtain client information via telephone calls and emails
• Conduct outbound calls in response to inquiries
• Interview clients and verify information
• Determine eligibility based on established guidelines
• Schedule clients for Employment and Training Program Orientations
• Refer clients to third-party workforce services providers
• Explain procedures and answer client questions
• Maintain accurate written records of transactions
• Report equipment problems and adhere to quality standards

Requirements

• High School Diploma or GED required
• 6+ months of customer service experience
• Experience in a call center environment preferred
• Strong written and verbal communication skills
• Proficiency in data entry and phone skills
• Ability to sit or stand for long periods (80% of day)

About the Company

Equus Workforce Solutions is a leading provider of workforce development services in North America, focusing on the development, design, and delivery of demand-driven workforce solutions.