Customer Service Representative

Responsibilities

• Provide friendly greetings and suggest service routes to customers
• Direct customers appropriately based on office operations
• Summarize available services to inquiring customers
• Encourage and assist with work application completion
• Update MIS systems and check for previous work registrations
• Provide information regarding community resources
• Offer job search assistance and direct referrals to database jobs
• Record referrals properly and maintain public materials

Requirements

• High school diploma or GED plus two years of college coursework OR two years of customer service experience
• Two years of experience working at Workforce Solutions with a supervisor recommendation
• Knowledge of workplace requirements and job entry processes
• Ability to analyze customer needs and use good judgment
• Strong interpersonal skills including tact, diplomacy, and persistence
• Ability to handle high-volume customer attention effectively

About the Company

Equus Workforce Solutions is a leading provider of workforce development services in North America, focusing on the development, design, and delivery of demand-driven workforce solutions.