Customer Service Representative

Responsibilities

• Serve as the primary liaison between clients and internal teams to ensure jobs are properly initiated, planned, executed, and monitored.
• Facilitate job readiness, production scheduling, and delivery follow-up within a technical production context.
• Coordinate with Sales, TPSE, and Support Departments to manage the order initiation phase and service builds.
• Monitor job progress and productivity levels to ensure production stays on track.
• Assist in the production of client invoices and work with Finance to ensure timely reporting and budget management.
• Identify and plan resource requirements, leading the scheduling of operations related to solution implementation.
• Maintain strong client relationships through regular meetings and job updates.
• Utilize JIRA Work Management and Service Desk to manage activity requests and service tickets.
• Track project actual budgets against planned budgets and manage contract variations using change control procedures.

Requirements

• Bachelor's degree in Project Management, Audiovisual Technology, Business Administration, or a related field.
• Minimum 2 years of experience in project coordination, preferably in media, broadcasting, or digital archiving environments.
• Proven experience working directly with clients and cross-functional teams in a fast-paced, technical production context.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Project).
• Familiarity with audiovisual production workflows, formats, and delivery standards.
• Knowledge of project management tools such as JIRA.
• Strong organizational, multitasking, and communication skills with the ability to work under pressure.

About the Company

Envision Employment Solutions is recruiting for one of our partners, a global leader in Information Technology Services & Consulting.