Customer Service Representative

Responsibilities

• Provide sales support to walk-in customers at Profit Centre counters
• Maintain, stock, and clean the counter sales area
• Answer customer questions, pick and enter orders, and follow up on backorders
• Research products and provide recommendations to customers
• Drive sales growth through counter merchandising and product promotion
• Process returns and warranty claims in compliance with procedures
• Resolve customer concerns and complaints

Requirements

• Grade 12 diploma or equivalent
• Minimum 1 year of customer service or counter sales experience
• Strong verbal communication and relationship building skills
• Ability to learn and operate order processing software
• Intermediate math skills with high attention to detail
• Ability to work in a fast-paced environment
• Ability to learn material handling equipment operation

Preferred Qualifications

• Knowledge of plumbing and building products
• Proficiency in Microsoft Word, Excel, and Outlook
• Ability to use the internet for problem-solving

Benefits

• Competitive salary and profit sharing
• Pension plan with employer contributions
• On-the-job training and mentorship
• Opportunities for career growth and development

About the Company

EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry with over 115 years of experience.