Customer Service Representative

Responsibilities

• Provide sales support to customers via telephone, email, and walk-ins
• Answer customer inquiries and identify their needs
• Research products and provide recommendations from the assortment
• Enter sales orders via fax, phone, email, and text
• Grow and retain the established customer base
• Follow up on backorders with vendors and provide delivery dates
• Process returns and warranty claims in compliance with procedures
• Support Counter Sales and Outside Sales activities
• Resolve order issues in accordance with company policies

Requirements

• Grade 12 diploma or equivalent
• Minimum 1 year of customer service or counter sales experience
• Proficiency in Microsoft Office software
• Outstanding verbal communication and relationship building skills
• Ability to identify customer needs and close sales
• Ability to learn and operate order processing software
• Ability to work in a fast-paced environment
• Intermediate math skills
• Ability to learn material handling equipment operation

Preferred Qualifications

• Previous experience with or knowledge of plumbing, HVAC, waterworks, or industrial products
• Experience using Trend, Eclipse, Word, Excel, and Outlook

About the Company

EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry with over 115 years of experience.