Customer Service Representative

Responsibilities

• Provide sales support to customers via telephone, email, and walk-ins
• Answer customer inquiries, generate sales leads, and close sales
• Research products and provide recommendations from the assortment
• Enter quotations and sales orders via various channels
• Grow and retain the established customer base
• Follow up on backorders with vendors and provide delivery dates
• Process returns and warranty claims in compliance with procedures
• Support Counter Sales and Outside Sales activities
• Resolve customer order issues according to company policies

Requirements

• Grade 12 diploma or equivalent
• Minimum 1 year of customer service or counter sales experience in Waterworks or a related industry
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong verbal communication and relationship building skills
• Ability to identify customer needs and close sales
• Intermediate math skills
• Experience with Trend or Eclipse software preferred

About the Company

With over 120 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.