Customer Service Representative

Responsibilities

• Manage business interactions and relationships between customers, operations teams, and key organizational functions to ensure satisfaction.
• Coordinate with various Fluid and Electrical Distribution (FED) locations to provide a unified "one voice" experience to the customer.
• Facilitate daily delivery status communications between plant operations and third-party customers.
• Participate in customer action calls, maintain line of balance/milestone charts, and support customer visits.
• Develop internal support plans to meet customer delivery and quality performance requirements.
• Track high-priority parts through the production cycle and escalate concerns to Operations Management.
• Support high-importance customer engagement teams, program management reviews, and rate readiness reviews.
• Plan and justify customer visits, negotiate agendas, and handle escalations professionally.

Requirements

• Bachelor's degree from an accredited institution.
• 3-5 years of professional experience in Customer Service, Sales, or Supply Chain Management (SCM).
• Advanced English proficiency.
• Strong competency in Microsoft Office programs and web maintenance systems.
• Excellent interpersonal, organizational, and communication skills.
• Ability to use judgment, logic, and resourcefulness to solve problems.
• Ability to maintain focus and prioritize tasks in a fast-paced environment with multiple urgent requests.

Preferred Qualifications

• Experience in the aerospace or industrial manufacturing sectors.
• Proficiency in market analysis tools and techniques.

Benefits

• Healthcare and social insurance packages (including birth, housing, and retirement).
• Wellness programs and resources to support employee wellbeing.
• Flexible work options to help balance work/life demands.
• Recognition programs for various achievements.
• Paid time off, including vacation, sick days, and holiday observance.

About the Company

Eaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere. We serve diverse markets including data centers, utility, industrial, commercial, aerospace, and mobility. Founded in 1911, Eaton serves customers in 180 countries and is committed to sustainable business practices and helping customers manage power today and well into the future.