Customer Service Representative

About the Company

We are the Driving Academy, we provide affordable, state-approved classroom and behind-the-wheel lessons for people who are aspiring to earn a Commercial Drivers License (CDL), and we are growing by the day. Our mission is to help our students get on the Road to Freedom by earning their CDL!

Responsibilities

• Communicate with customers and leads to identify needs and suggest programs
• Maintain outbound/inbound phone call volume to set sales appointments
• Conduct sales presentations within the office environment
• Process payments via cash, check, and/or credit card
• Field customer questions and complaints
• Instruct new students on classroom and school procedures
• Ensure documentation and service requests are compliant with policy
• Utilize CRM to maintain detailed reports of sales activities

Requirements

• High school diploma or equivalent
• Minimum 2 years of sales experience, including inside sales & telecom sales
• Fluency in English and Spanish
• Proficiency with Microsoft Office Suite, Google Suite, or related software
• Proficiency with CRM software

Preferred Qualifications

• Bachelor’s degree in Marketing, Sales, Business or related equivalent experience

Benefits

• Health Insurance Subsidy
• Paid Holidays
• PTO Program
• 401K
• Tuition Reimbursement
• Professional Sales Training & Development Opportunities
• Sick Leave