Customer Service Representative

Responsibilities

• Deliver top-notch service with a positive, empathetic, and professional approach
• Handle a high volume of calls with confidence and efficiency
• Work across multiple channels including email, chat, and phone to solve problems
• Research solutions and provide helpful, friendly responses
• Keep accurate records of customer interactions and transactions
• Recommend additional services that benefit the customer
• Work closely with technicians and team members to ensure seamless service
• Learn company services to become a subject matter expert

Requirements

• 1+ year in a customer service role
• Excellent communication and active listening skills
• Strong organization, time management, and multitasking abilities
• Ability to remain calm under pressure
• High school diploma or equivalent

Preferred Qualifications

• Experience in home services or tech industries
• Familiarity with ServiceTitan

Benefits

• Health, Vision, and Dental insurance
• Paid Time Off (PTO) and Holidays
• 401k with company matching
• Employee discounts
• Employee referral program
• Hands-on training and mentorship

About the Company

Door Serv Pro is a growing residential services brand focused on providing high-quality service and building a team-driven environment where employees can grow and advance.