Customer Service Representative

Responsibilities

• Manage the project lifecycle by processing quotes, orders, shipments, billing, and credits
• Handle a high volume of inquiries from internal and external customers, including sales and operations teams
• Coordinate with transportation, engineering, and finance to ensure smooth project progression
• Record sales orders, rental agreements, and customer "ship to" information
• Monitor order status and communicate backorders immediately to the sales team
• Process returns, invoicing, and documentation for import/export shipments
• Run system reports to ensure accurate and timely billing
• Work closely with operations to maintain inventory accuracy

Requirements

• High School Diploma or GED
• 0-2 years of experience in a relevant area of responsibility
• Proficiency in Microsoft Office (Email, Excel, Word)
• Basic math skills and knowledge of invoicing processes
• Previous customer service experience

Preferred Qualifications

• Ability to work independently with minimal supervision
• Strong multitasking skills
• Ability to work the scheduled shift of 7:30 AM - 4:00 PM

About the Company

Dayton Superior is the leading provider of highly engineered accessories, chemicals, and forming solutions for the concrete construction industry. As part of the White Cap family of companies, we provide professional contractors with essential building materials and tools used on prominent infrastructure and commercial projects globally.