Customer Service Representative

Responsibilities

• Enter and update freight information and tracking systems
• Process pickup orders via phone and email
• Schedule and confirm delivery appointments
• Answer and direct incoming phone calls and monitor emails
• Route freight to drivers in designated service areas
• Resolve customer service issues and shipment concerns
• Coordinate with internal departments to address service failures
• Perform general office and administrative duties

Requirements

• Strong computer and data entry skills
• Excellent verbal and written communication skills
• Strong organizational and interpersonal abilities
• Ability to manage multiple tasks in a fast-paced environment
• 2 years of customer service experience preferred
• 2 years of administrative or office experience preferred

Preferred Qualifications

• Experience in logistics, freight, dispatching, or transportation

Benefits

• Health, dental, and vision insurance
• Company pays 80% of all medical benefit premiums
• 401(k) with company matching and retirement plan
• Life insurance
• Paid time off
• Employee assistance program
• Referral bonus program

About the Company

Davis Cartage Company has been a trusted transportation, warehousing, and logistics provider serving Michigan and beyond since 1941. We pride ourselves on reliability, teamwork, and providing a supportive workplace culture for our employees.