Customer Service Representative

Responsibilities

• Design and execute the "order-to-cash" process, ensuring precise execution and timely issue resolution.
• Develop deep customer relationships to earn trust and understand emerging needs.
• Collaborate with account managers and application engineers to create new business opportunities.
• Act as the account team's information hub by summarizing internal and external intelligence.
• Create valuable data sets and visuals to support business performance reviews and strategy formulation.

Requirements

• Bachelor's degree in International Trade, Economics, Semiconductor, Electronics, Chemistry, Material Sciences, Glass Science, Optics, or Physics.
• 5-8 years of professional experience in the Electronics, Semiconductor, or Display industry.
• Proven experience in roles requiring extensive quantitative analysis and data interpretation.
• Extensive knowledge of international trade and order management.
• Strong oral and written English communication skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, and database management).
• Experience working within Asian, specifically Chinese, business cultures.

Preferred Qualifications

• Ability to work effectively across complex, matrixed organizational structures.
• Strong hands-on troubleshooting and problem-solving skills.
• Experience in roles involving mechanical or optic expertise.

About the Company

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. Our Display Technologies segment manufactures glass substrates for active matrix liquid crystal displays (LCDs) used in televisions, notebook computers, and flat panel monitors. We push the boundaries of what’s possible to help connect the unconnected and drive the future of technology.