Customer Service Representative

Responsibilities

• Provide product and service assistance to customers and consumers to ensure high-quality experiences
• Manage customer accounts by monitoring orders and informing leadership of pertinent activities
• Provide accurate information regarding pricing, market conditions, and product updates
• Resolve inquiries concerning quality, delivery, product availability, and billing
• Offer technical product information and recommend alternative materials when necessary
• Collaborate with sales and operations teams to optimize customer experience
• Assist with training and onboarding for new employees and CSRs
• Contribute to process improvements and special projects

Requirements

• High School Diploma or equivalent
• 1-2 years of direct customer and consumer support experience
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and CRM software
• Experience with telecom software

Preferred Qualifications

• Bachelor's degree
• Experience in the building products industry
• Knowledge of dealer, distribution, or two-step channel segments

Benefits

• Medical, dental, and vision benefits starting day 1
• Paid Time Off (PTO) and paid holidays
• 401k and FSA
• Life insurance, LTD, and STD
• Tuition reimbursement and professional development programs

About the Company

Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America.