Customer Service Representative

Responsibilities

• Provide immediate customer service and incident resolution for Metrobús Line 5 users.
• Follow up on reported incidents through analysis within a 72-hour period.
• Capture and register information in Excel based on manually completed incident forms.
• Organize and store physical and digital files in the appropriate folders.
• Manage basic PC tasks and office tools, including Word, Excel, and email.
• Rotate periodically between morning and afternoon shifts and different work modules.

Requirements

• High school diploma (Bachillerato) or equivalent.
• Basic computer skills and proficiency in Microsoft Office (Word, Excel).
• Previous experience in customer service.
• Residency in the South CDMX area or easy access to Metrobús Line 5 (Coyoacán, Tlalpan, Iztapalapa, or stations Circuito Cuemanco/La Virgen) is preferred.

Benefits

• Major medical expenses insurance.
• Life insurance.
• Grocery vouchers (Vales de despensa).
• 30 days of Christmas bonus (Aguinaldo).
• Savings fund (Fondo de ahorro).

About the Company

Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for clients and millions of people worldwide. We value individuality and provide an environment where associates can personally thrive and make a difference.