Customer Service Representative

Responsibilities

• Serve as the first point of contact for inbound customer calls and inquiries
• Schedule appointments and match customers with the appropriate craftsman
• Coordinate schedules, confirm appointments, and manage daily scheduling changes
• Maintain accurate customer records and job documentation
• Follow up with customers after service completion to ensure satisfaction
• Handle customer concerns and provide timely, solution-oriented support
• Collaborate closely with office staff and field teams to ensure smooth service delivery

Requirements

• 1–3 years of customer service, scheduling, or administrative support experience
• Proficiency with Google Workspace (Gmail, Calendar, Docs, and Sheets)
• Strong organizational skills with close attention to detail
• Excellent written and verbal communication abilities
• Ability to multitask in a fast-paced work environment
• Availability to work full-time Monday through Friday

Preferred Qualifications

• Experience in home services, construction, or related industries
• Familiarity with CRM or scheduling software, especially ServiceTitan

Benefits

• Competitive hourly compensation ($17–$20/hour)
• Health, dental, and vision insurance eligibility after 90 days
• 401(k) with 3% company match after 90 days
• Paid time off beginning at one week and increasing with tenure
• Employee discounts at Guthrie’s Ace Hardware retail locations

About the Company

Guthrie’s Ace Handyman Services has proudly served Middle Tennessee since 1951 with one simple promise: bringing helpful to your home. We provide professional home service solutions through a dedicated team of craftsmen and support staff.