Customer Service Representative

Responsibilities

• Review and process DOHMH license applications and relevant information
• Perform clerical work including data processing, recording, and maintaining records
• Check records for accuracy and conformity with established policies
• Perform mathematical computations while processing payments
• Provide high-volume customer service to applicants in person and via phone
• Assist applicants with outreach to other city agencies to resolve licensing issues
• Answer telephone calls, emails, and written correspondence
• Attend seminars, meetings, and trainings

Requirements

• High school diploma or equivalent
• One year of satisfactory clerical experience
• Ability to type at least 20 words per minute

About the Company

The NYC Department of Consumer and Worker Protection (DCWP) is the nation’s leading municipal enforcement agency charged with delivering economic justice. DCWP leverages its authority to bring New Yorkers real economic relief and protect them from predatory, deceptive, and unfair practices.