Customer Service Representative

Responsibilities

• Review and process DOHMH license applications and relevant information
• Perform clerical work including data processing, recording, and maintaining records
• Check records for accuracy and conformity with established policies
• Perform mathematical computations while processing payments
• Provide high-volume customer service to applicants in person and via phone
• Assist applicants with interagency communication to resolve licensing issues
• Answer telephone calls, emails, and written correspondence
• Attend seminars, meetings, and trainings

Requirements

• High school diploma or equivalent
• One year of satisfactory clerical experience
• Ability to type at least 20 words per minute

About the Company

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers by licensing businesses and enforcing consumer protection and workplace laws.