Customer Service Representative

Responsibilities

• Handle customer inquiries face-to-face, via phone, and through email regarding water and sewer utility billing
• Process payments via cash, check, and credit card, and prepare daily deposits
• Perform data entry and maintain customer files, including updating contact information
• Process new accounts, service orders, and e-billing setups
• Assist with leak adjustments and consumption reports
• Use Cityworks and Tyler Content Management for documentation and service requests

Requirements

• High school diploma
• 1-3 years of high-volume cash handling experience
• 2-3 years of customer service and clerical experience
• Valid Mississippi driver’s license
• Typing speed of at least 30 wpm
• Ability to perform mathematical computations quickly and accurately
• Proficiency in computer applications

About the Company

The City of Gulfport provides essential utility services, including water and sewer, to its residents through the Utility Billing department.