Customer Service Representative

Responsibilities

• Enter new load orders into proprietary web-based software
• Initiate check calls to track and trace drivers on pickups and deliveries
• Communicate internally with drivers to ensure accurate documentation
• Monitor freight via multiple websites to ensure accurate delivery times
• Notify customers of potential delays
• Maintain and collect proper paperwork for each shipment
• Work with Sales and Dispatch to resolve customer issues

Requirements

• 1-3 years of experience in customer service, operations, data entry, call center, dispatch, or logistics
• High school diploma or equivalent
• Strong attention to detail
• Proficiency in Google Drive and Microsoft Suite
• Excellent written and verbal communication skills
• Ability to prioritize and organize multiple tasks

Preferred Qualifications

• Associate's degree
• Call center experience

Benefits

• Room for advancement with internal promotion
• Paid holidays and paid time off
• Health, vision, and dental insurance
• 401(k) Plan

About the Company

Circle Logistics is a third-party logistics (3PL) firm focused on delivering industry-leading transportation solutions through personalized communication and innovative technology.