Customer Service Representative

Responsibilities

• Enter new load orders into proprietary web-based software
• Conduct check calls to track and trace drivers
• Communicate with drivers regarding documentation and updates
• Monitor freight movement and notify customers of delays
• Maintain and organize shipment paperwork
• Collaborate with Sales and Dispatch to troubleshoot customer concerns
• Provide shipment status updates to customers

Requirements

• High school diploma or equivalent
• 1-3 years of experience in customer service, operations, data entry, or logistics
• Proficiency with Microsoft Suite and Google Drive
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Ability to manage multiple tasks in a fast-paced environment

Preferred Qualifications

• Associate's degree or higher
• Previous experience in the logistics or transportation industry
• Experience in a call center or high-volume environment
• Familiarity with logistics software

About the Company

Circle Logistics is a 3rd party logistics firm focused on delivering No Fail Service, Personalized Communication, and Innovative Solutions. With over 10 years in business, they have grown into a half-billion-dollar company with over 500 employees.