Customer Service Representative

Responsibilities

• Enter new load orders into proprietary web-based software
• Initiate check calls to track and trace drivers on pickups and deliveries
• Communicate internally with drivers to ensure accurate documentation
• Monitor freight via multiple websites to ensure accurate delivery times
• Notify customers of potential delays
• Maintain and collect proper paperwork for each shipment
• Work with Sales and Dispatch to resolve customer issues

Requirements

• High school diploma or equivalent
• Strong attention to detail
• Ability to prioritize and organize multiple tasks
• Proficiency in Google Drive and Microsoft Suite
• Excellent written and verbal communication skills
• Strong teamwork skills

Preferred Qualifications

• Associate's degree
• Call center experience

Benefits

• Full-time 40 hours per week
• Room for advancement and internal promotion
• Paid holidays and paid time off
• Health, vision, and dental insurance benefits

About the Company

Circle Logistics is a leading third-party logistics (3PL) provider committed to delivering unwavering service, tailored communication, and innovative solutions. With over a decade of experience, we have grown into a thriving company with over 500 talented individuals.