Customer Service Representative

Responsibilities

• Enter new load orders and shipment information into proprietary web-based software systems
• Conduct proactive check calls to track and trace drivers
• Coordinate internal correspondence with drivers to ensure accurate documentation
• Monitor freight movement across multiple tracking platforms
• Collect, organize, and maintain proper documentation for each shipment
• Collaborate with Sales and Dispatch teams to resolve operational issues
• Maintain consistent outbound call volume and respond to driver and customer inquiries

Requirements

• High school diploma or equivalent
• 1-3 years of experience in customer service, operations, data entry, call center, dispatch, or logistics
• Proficiency with Microsoft Suite and web-based software
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Ability to prioritize and manage multiple tasks in a fast-paced environment

Preferred Qualifications

• Associate's degree or higher
• Previous call center or customer service experience
• Familiarity with logistics, transportation, or dispatch operations
• Experience with driver communication and coordination

About the Company

Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers: No Fail Service, Personalized Communication, and Innovative Solutions.