Customer Service Representative

Responsibilities

• Receive telephone customer requests for price quotations, purchase orders, and cancellations
• Use AS400/EView to retrieve customer information and manage stock status
• Follow up on inquiries regarding delivery information and shipment status
• Provide price quotations via phone
• Maintain systems files of active orders and post activity changes
• Maintain expert knowledge of produce commodities to consult customers
• Support outside salespersons with administrative tasks and special projects
• Ensure all orders are submitted before scheduled cut-off times

Requirements

• Excellent interpersonal and teaming skills
• High accuracy with figures and attention to detail
• Proficiency with Windows Office suite and Outlook
• Strong conflict resolution and problem-solving skills
• Proven time management and ability to meet deadlines
• Reliable attendance and punctuality

Preferred Qualifications

• Retail or wholesale produce experience
• High school diploma or equivalent
• One year of relevant experience

About the Company

Charlie's Produce is a privately owned wholesale produce company and the largest of its kind on the West Coast. We focus on quality and a people-first culture to enhance our communities through quality produce.