Customer Service Representative

Responsibilities

• Manage a high volume of incoming calls and email inquiries from customers
• Ensure a smooth and efficient onboarding process for all new customers
• Provide accurate, valid, and complete information regarding services and billing
• Maintain and update customer records and account information after each interaction
• Handle customer complaints with a positive attitude, providing appropriate solutions and follow-ups
• Communicate billing due dates and payment methods clearly to ensure customer awareness
• Maintain outbound call KPIs as established by leadership

Requirements

• High school diploma or GED
• 2+ years of related customer service experience
• Proficiency in Microsoft Office and general computer software applications
• Familiarity with customer service best practices, processes, and procedures

Preferred Qualifications

• Experience working with a CRM system
• Bilingual proficiency in English and Spanish

Benefits

• Competitive base pay plus bonus opportunities
• Comprehensive benefits through BCBS of Texas
• Generous PTO policy and 10 company-paid holidays
• 401(k) plan with a 5% company match

About the Company

Centric Services delivers industry-leading natural gas transmission and distribution services through its Hooks and UniGas divisions. Serving commercial and residential developments across major Texas metropolitan markets, Centric is dedicated to bridging infrastructure gaps through innovation and strategic value creation. We strive to create a caring and open culture where employees can grow and develop alongside the business.