Customer Service Representative

Responsibilities

• Process customer orders and credit card transactions through a centralized call system
• Manage a high volume of calls with a focus on service excellence
• Collaborate with quality control, sales, and production teams to ensure timely product delivery
• Address customer inquiries by providing accurate information and effective solutions
• Observe production processes at facilities or jobsites to build product knowledge

Requirements

• High School Diploma
• 3 years of experience in a customer service or client-facing role
• 1-3 years of experience in dispatching within a similar industry
• Proficiency in MS Office suite
• Proficiency with digital tools and app management on iOS and Android platforms
• Strong communication, interpersonal, and problem-solving skills

Preferred Qualifications

• Bilingual skills

Benefits

• Competitive pay and comprehensive medical, dental, and vision coverage
• Paid pregnancy and parental leave
• Generous paid time off and holiday pay
• 401k savings plan
• Access to in-house virtual training through Cemex University and education assistance

About the Company

Cemex US is a leader in the building materials industry, known for innovation, quality, and operational excellence. We are committed to delivering products and services that meet the needs of our customers and communities across the globe while investing in our people to build a better future.