Customer Service Representative

Responsibilities

• Respond promptly and effectively to customer inquiries via phone, email, and chat
• Provide accurate information about products, services, and policies
• Process orders, refunds, and exchanges accurately
• Identify and escalate complex issues to appropriate departments
• Maintain detailed records of customer interactions in the CRM system
• Collaborate with team members to improve customer service processes
• Meet or exceed performance metrics for call handling and customer satisfaction

Requirements

• Bachelor's degree in Business Administration, Communications, or a related field
• 1-2 years of experience in customer service or telesales
• Excellent verbal and written communication skills in English
• Bilingual proficiency in Arabic and English is highly preferred
• Proficiency in MS Office suite and familiarity with CRM systems
• Strong problem-solving and organizational skills

About the Company

BSI Group Saudi Arabia Limited is a customer-focused organization dedicated to providing professional and efficient service to our valued clients.