Customer Service Representative

About the Company

Brite Nites is a nationally recognized leader in custom holiday and year-round lighting design. Since 1993, we’ve brought spaces to life with immersive lighting experiences for residential, commercial, and municipal clients.

Responsibilities

• Own the full client lifecycle including renewal outreach, estimate prep, install coordination, and in-season support
• Deliver high-standard service through fast, polite, and knowledgeable interactions
• Answer incoming calls and emails; send estimates and invoices via email and text
• Triage inbound requests for maintenance, add-ons, damage, and billing
• Solicit Google reviews and flag negative feedback to management

Requirements

• 2 years of office or customer service experience
• Proficiency with Microsoft Outlook, Word, and Excel
• Valid Driver's License
• Ability to work 36+ hours a week
• Strong organizational and problem-solving skills
• Ability to multitask under pressure

Preferred Qualifications

• Bachelor's degree
• Bilingual English/Spanish
• Experience with Salesforce, Front, or Brite Base