Customer Service Representative

Responsibilities

• Manage the full order life cycle, including efficient and accurate order placement, confirmation, and management via phone, email, or EDI.
• Verify all shipping, billing, pricing, and purchase order information to ensure data integrity.
• Communicate proactively with customers regarding order changes, status updates, and resolutions to inquiries.
• Build and maintain sustainable customer relationships through professional and knowledgeable interaction.
• Document and resolve customer complaints and process product returns according to company procedures.
• Collaborate with sales staff and internal teams to ensure seamless order fulfillment and service excellence.
• Maintain compliance with safety, quality, and regulatory expectations in all daily functions.

Requirements

• 2+ years of experience in Customer Service, Customer Success, or a similar discipline.
• 5+ years of relevant professional experience.
• Proficiency with CRM software, preferably Salesforce.
• Strong skills in Microsoft Office Suite and team collaboration tools.
• Excellent interpersonal, listening, and decision-making skills.
• Ability to multitask and prioritize in a fast-paced, deadline-driven environment.
• Strong problem-solving skills and high attention to detail.

Preferred Qualifications

• Experience in Chemical Distribution or Manufacturing.

Benefits

• Individual development and on-the-job training programs.
• Paid parental leave.
• Education assistance program.
• Employee assistance program.
• Various healthcare plan options and 401(k).

About the Company

Brenntag is the leading global distributor of chemicals and ingredients, connecting customers and suppliers through extensive networks. With over 17,500 experts across 72 countries, we provide industrial and specialty chemicals through our global divisions, Brenntag Essentials and Brenntag Specialties, combining global reach with local agility.