Customer Service Representative

About the Company

At Boulanger, we believe in more eco-responsible consumption that respects the world around us. We work to improve repairability and extend the life of the products we sell.

Responsibilities

• Handle incoming and outgoing calls from customers, technicians, and partners with professionalism
• Analyze and resolve requests and complaints with empathy
• Organize and optimize schedules for itinerant technicians by booking appointments
• Ensure rigorous follow-up of customer files

Requirements

• Successful experience in remote customer relations
• Positive personality with strong pedagogical and benevolent skills
• Curious and dynamic nature

About the Company

Boulanger is a leading group recognized for its expertise and human values, focusing on extending the lifespan of household appliances through its home services division.