Customer Service Representative

Responsibilities

• Deliver exceptional service to BMO customers and prospects by identifying their financial needs.
• Provide advice and guidance regarding banking solutions, digital tools, and self-serve options.
• Handle banking transactions and customer inquiries with seamless execution.
• Initiate referrals to BMO colleagues for specialized banking or credit card needs.
• Support branch operational activities, including cash reconciliation, inventory management, and opening/closing procedures.
• Follow risk and compliance processes to safeguard customer assets and maintain privacy.
• Proactively engage customers in needs-based conversations to identify opportunities for everyday banking plans.

Requirements

• Strong interpersonal skills with the ability to build rapport and connections with customers.
• Digital literacy with confidence using tablets, smartphones, and online banking applications.
• Excellent verbal and written communication skills for a business environment.
• Problem-solving aptitude and the ability to respond flexibly to new challenges.
• Ability to work collaboratively within a team and adapt to different branch needs.
• Post-secondary degree or certification in a related field is desirable but not required.

Benefits

• Competitive salary ranging from $34,750.00 to $47,250.00 (pro-rated for part-time).
• Comprehensive total compensation package including performance-based incentives.
• Access to health insurance, tuition reimbursement, and accident/life insurance.
• Retirement savings plans and professional development opportunities.

About the Company

BMO is a leading North American bank driven by a shared purpose: to Boldly Grow the Good in business and life. We serve more than 12 million customers through personal and commercial banking, wealth management, and investment services. We are committed to an inclusive, equitable, and accessible workplace where every team member is valued and heard.