Customer Service Representative

Responsibilities

• Deliver exceptional service to customers by identifying financial needs and providing guidance on banking solutions
• Handle banking transactions and customer inquiries with seamless execution
• Offer advice and guidance on digital and self-serve banking options to enhance customer experience
• Conduct needs-based conversations to identify opportunities for everyday banking plans and credit card products
• Support branch operational activities, including cash reconciliation, inventory management, and filing
• Follow all risk and compliance processes to safeguard customer assets and maintain privacy
• Identify and report suspicious activities related to money laundering to ensure regulatory compliance

Requirements

• Fluency in Mandarin
• Strong interpersonal skills with the ability to build rapport and connections with customers
• High level of digital literacy, including confidence using tablets, smartphones, and online banking tools
• Strong problem-solving aptitude and the ability to respond flexibly to new challenges
• Post-secondary degree or certification in a related field is preferred
• Ability to work in a collaborative team environment and maintain a professional presence

Benefits

• Competitive salary range
• Health insurance and accident/life insurance
• Tuition reimbursement
• Retirement savings plans
• Performance-based incentives and discretionary bonuses

About the Company

BMO is a leading North American bank driven by a purpose to Boldly Grow the Good in business and life. Serving more than 12 million customers, we provide personal and commercial banking, wealth management, and investment services across Canada, the United States, and globally.