Customer Service Representative

Responsibilities

• Manage customer enquiries via phone, email, and in-person showroom visits
• Accurately enter and maintain customer, order, and product information in business systems
• Support day-to-day branch administration, including paperwork, documentation, filing, and scanning
• Collaborate with marketing, warehouse, and sales departments to meet customer requirements regarding product specifications and delivery

Requirements

• Proven experience working in a customer service environment
• High attention to detail and the ability to manage multiple tasks simultaneously
• Strong customer focus with the ability to resolve issues effectively
• Demonstrated computer competency, specifically with MS Office

Benefits

• Competitive package including 14% superannuation
• Participation in a quarterly performance incentive program
• Ongoing professional development and training opportunities
• Work-life flexibility through the B-flex program

About the Company

BlueScope is a global leader in transforming steel into smart products and solutions. Our Lysaght business has been manufacturing and marketing iconic steel building products in Australia since 1921, supporting everything from residential homes to large-scale industrial projects.