Customer Service Representative

About the Company

With over 40 years in the healthcare sector, Bioiatriki Group is the leading provider of Primary Care services in Greece. Committed to medical and digital technology, we promote health and science through a workforce driven by empathy, excellence, vision, and responsibility.

Responsibilities

• Manage incoming calls and customer inquiries
• Schedule and manage medical appointments
• Provide information regarding services and insurance coverage
• Enter and update data in information systems
• Coordinate referrals to doctors, diagnostic centers, and health services
• Handle cases with professionalism and a human-centric approach

Requirements

• University, TEI, IEK, or High School graduate
• Very good knowledge of MS Office and Outlook
• Good knowledge of English
• Ability to work in shifts and rotating schedules
• Experience in telephone service or customer support is a plus

Preferred Qualifications

• Commitment to providing high-level customer service
• Strong communication and organizational skills
• Team spirit and collaborative approach
• Ability to effectively manage multiple requests

Benefits

• Group Life and Hospital Care Insurance
• Health benefits for employees and first-degree relatives
• Continuous training and unlimited access to the Group's e-learning platform
• Career advancement opportunities in a modern and meritocratic environment