Customer Service Representative

Responsibilities

• Provide timely and accurate information to customers regarding order status and product information
• Process customer returns according to established department policies
• Work closely with the Medical Billing department to resolve disputed charges
• Provide feedback to Customer Service Management regarding service failures or customer concerns
• Partner with Sales Representatives to meet or exceed customer service expectations

Requirements

• 1+ years of medical industry or call center/customer service experience
• Ability to read and interpret medical supply publications and technical procedures
• Ability to calculate figures such as discounts, interest, and percentages
• Proficiency in Microsoft Office Applications
• High School Diploma or GED
• Ability to work evening shifts, weekends, or overtime as needed

Benefits

• Up to 12 company paid holidays
• Medical, dental, and vision insurance
• 401(k)
• Tuition Reimbursement
• Access to the BD Healthy Lives Program and Employee Assistance Programs

About the Company

BD is one of the largest global medical technology companies in the world, advancing health by improving medical discovery, diagnostics, and the delivery of care.