Customer Service Representative

Responsibilities

• Coordinate device repairs for Germany, Austria, and Switzerland, managing the entire process from order entry to invoicing
• Record and create device orders within the SAP system
• Manage the administrative processing of repair orders, including acceptance and entry
• Monitor and track repair processes in collaboration with internal and external service providers
• Communicate with customers regarding device and repair status
• Manage loaner devices, including the organization of shipping
• Ensure timely processing of all repair orders and handle final invoicing and order closure
• Act as a communication interface between field service and the customer

Requirements

• Successfully completed commercial training or an equivalent qualification
• Strong understanding of commercial processes, including order management and customer service
• Proficiency in SAP
• Proficiency in Microsoft Office applications
• A structured, diligent, and detail-oriented working style

About the Company

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our purpose, providing transformative solutions and MedTech products that help healthcare systems worldwide.