Customer Service Representative

Responsibilities

• Act as the first point of contact for patients, evaluating and triaging calls
• Enroll new customers into Patient Services
• Record activities in the patient database and follow up to secure services
• Contact physician offices, pharmacies, and external entities to ensure patient needs are met
• Complete special projects as required

Requirements

• Previous experience in Specialty Pharmacy or Customer Service
• Proficiency in Microsoft Office, email, and web-based applications
• Experience handling high-pressure, time-sensitive situations
• Strong multi-tasking and time management skills
• Ability to work in a high-volume, fast-paced environment
• Dependable work ethic and ability to implement feedback

Preferred Qualifications

• Experience with Salesforce CRM or other tracking systems
• Experience in the healthcare or pharmaceutical industry
• Understanding of challenges associated with various medical conditions

Benefits

• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, and short-term disability insurance
• 100 hours of preloaded PTO upon employment
• Tenure vacation bonuses at 3 and 5 years
• Opportunities for remote work after 120 days

About the Company

AssistRx is revolutionizing healthcare by improving patient access to essential medications through innovative solutions and dedicated patient services.