Customer Service Representative at ASRC Federal - ScoutJobs - The AI-curated global job board
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ASRC Federal
Posted 3 days ago

Customer Service Representative

ASRC FederalCustomer Service Representative

Perks & benefits

Health InsuranceMedical InsurancePaid Leave

Requirements

High School Diploma or equivalent, 1 year customer service experience, Proficiency with MS Office Suite, Excellent interpersonal skills

Skills

customer serviceMicrosoft OfficeTechnical Support

About the role

Responsibilities

  • Respond to public inquiries regarding FCC licensing procedures, application requirements, and complaint processes
  • Provide guidance on navigating online forms, documentation requirements, and the FCC website
  • Research and resolve complex consumer issues using FCC policies and knowledge base resources
  • Document all customer interactions accurately in accordance with contract requirements
  • Provide Tier 1 technical assistance, including troubleshooting login issues and form navigation
  • Escalate unresolved issues to higher-level specialists or government staff as necessary
  • Support quality assurance by identifying common issues and recommending improvements to FAQs and scripts

Requirements

  • High School Diploma or equivalent
  • Minimum of 1 year of customer service experience (call or contact center experience is a plus)
  • Proficiency with MS Office Suite
  • Excellent interpersonal skills for interacting with the public on diverse topics

Benefits

  • Competitive pay and benefits packages
  • Health care, dental, and vision insurance
  • Life insurance and 401(k)
  • Education assistance
  • Paid time off, including PTO and holidays

About the Company

ASRC Federal is a leading government contractor furthering missions in space, public health, and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. We are a top veteran employer and a Certified Great Place to Work™.

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Customer Service Representative

ASRC Federal · Gettysburg

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