Customer Service Representative

Responsibilities

• Respond to public inquiries regarding FCC licensing procedures, application requirements, and complaint processes
• Provide guidance on navigating online forms, documentation requirements, and the FCC website
• Research and resolve complex consumer issues using FCC policies and knowledge base resources
• Document all customer interactions accurately in accordance with contract requirements
• Provide Tier 1 technical assistance, including troubleshooting login issues and form navigation
• Escalate unresolved issues to higher-level specialists or government staff as necessary
• Support quality assurance by identifying common issues and recommending improvements to FAQs and scripts

Requirements

• High School Diploma or equivalent
• Minimum of 1 year of customer service experience (call or contact center experience is a plus)
• Proficiency with MS Office Suite
• Excellent interpersonal skills for interacting with the public on diverse topics

Benefits

• Competitive pay and benefits packages
• Health care, dental, and vision insurance
• Life insurance and 401(k)
• Education assistance
• Paid time off, including PTO and holidays

About the Company

ASRC Federal is a leading government contractor furthering missions in space, public health, and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. We are a top veteran employer and a Certified Great Place to Work™.