Customer Service Representative

Responsibilities

• Serve as the first point of contact for customers via phone, email, chat, or in-person interactions
• Address customer inquiries, provide accurate information, and resolve issues efficiently
• Escalate complex or unresolved issues to the appropriate departments
• Maintain accurate records of customer interactions in CRM systems
• Follow up with customers to ensure satisfaction and issue resolution
• Support administrative tasks such as order processing, account updates, and service requests
• Adhere to company policies, service standards, and performance metrics

Requirements

• UAE National (Emirati) – Mandatory
• High school diploma or Bachelor’s degree (Business Administration or related field preferred)
• 0–2 years of experience; fresh graduates are encouraged to apply
• Strong communication skills in both Arabic and English (written and spoken)
• Basic computer skills, including MS Office; familiarity with CRM systems is an advantage
• Positive attitude, willingness to learn, and a strong work ethic

About the Company

Asico is dedicated to providing exceptional service and is committed to supporting local talent through our Emiratization program.