Customer Service Representative

Responsibilities

• Serve as the primary point of contact for clients, providing professional and friendly service via phone, email, and in-person.
• Manage appointment scheduling, including forward booking and sending reminders to ensure pet care remains on track.
• Greet clients warmly and use active listening to gather medical information and triage inquiries for the medical team.
• Update client and patient records accurately within the practice management system.
• Process billing transactions, including credit card payments, digital payments, financing, and insurance claims.
• Maintain a clean and organized reception area and assist with daily practice operations.
• Provide clients with accurate post-visit instructions regarding medication and follow-up care.

Requirements

• High school diploma or equivalent.
• Excellent communication skills and a desire to provide compassionate, client-focused service.
• Prior customer service experience.
• Basic proficiency with technology, including scheduling software and online communication platforms.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Ability to lift up to 40 pounds independently.

Preferred Qualifications

• Prior experience in a veterinary or healthcare setting.

Benefits

• Competitive pay and performance bonuses.
• 401(k) matching and student loan assistance.
• Health, dental, vision, life insurance, and mental health resources.
• Generous paid time off and holidays.
• Tailored development programs and mentorship opportunities.

About the Company

Amerivet is committed to your growth, development, and success. At Kingdom Animal Hospital in Saint Johnsbury, Vermont, we are passionate about providing compassionate, personalized care to pets and the people who love them. We empower our team members with the resources and support needed to thrive in their careers and make a lasting impact in our communities.