Customer Service Representative

Responsibilities

• Greet clients and patients upon arrival and notify technical staff
• Manage patient check-in and check-out processes, including payment processing
• Answer phone calls, route inquiries, and manage faxes and emails in a timely manner
• Act as a liaison to communicate information effectively between clients and medical staff
• Coordinate and schedule appointments, including identifying and prioritizing potential emergencies
• Maintain accurate client and patient accounts and update medical records
• Provide client education regarding preventatives, vaccinations, and routine testing
• Assist in maintaining hospital cleanliness

Requirements

• 2 years of customer service experience
• 1 year of experience working in a veterinary clinic
• Strong client communication skills
• Comfortability handling patients

Benefits

• Competitive pay and performance bonuses
• 401(k) matching and student loan assistance
• Health, dental, vision, life insurance, and mental health resources
• Generous paid time off and holidays
• Tailored development programs and mentorship opportunities
• Employee discounts for part-time staff

About the Company

AmeriVet is a fast-paced, community-focused veterinary practice dedicated to providing loving, family-friendly care to pets. With over 30 years of service, we pride ourselves on our welcoming atmosphere and compassionate staff. We are committed to the growth, well-being, and success of our team members, fostering a supportive environment where everyone can thrive.