Customer Service Representative

Responsibilities

• Greet clients upon arrival and check them into the system
• Manage phone calls, voicemails, and email communications
• Room clients and their pets when technicians are busy
• Prepare service estimates and collect payments at the time of service
• Handle administrative tasks including refilling medications, confirming appointments, and preparing daily reports
• Assist with in-house cleaning, deposits, and end-of-day closing procedures
• Occasionally provide hands-on assistance with pets to support the technical team

Requirements

• Experience working with the public in a professional setting
• Strong communication skills, both over the phone and in person
• Ability to learn new software programs quickly
• Flexibility to adapt to a changing work schedule

Preferred Qualifications

• Previous experience working in a veterinary office

Benefits

• Competitive pay ($15-$19/hr depending on experience)
• Tailored development programs, mentorship, and career pathing
• 401(k) matching and student loan assistance
• Health, dental, vision, life insurance, and mental health resources
• Generous paid time off and holidays
• Performance bonuses

About the Company

AmeriVet is committed to the growth, development, and well-being of our team members. We empower our people with the resources and support needed to thrive in their careers and make a lasting impact in the communities we serve.