Customer Service Representative

Responsibilities

• Manage client interactions via phone and in-person to ensure a positive clinic experience
• Prioritize scheduled appointments, client education, and lobby triage to maintain efficient workflow
• Operate a multiple-line telephone system, routing calls and messages to veterinarians and staff
• Handle financial transactions, including accepting payments and maintaining an accurate cash drawer
• Maintain accurate client and pet medical records through scanning, updating, and administrative support
• Remain calm, compassionate, and professional during emergency situations or with emotional clients

Requirements

• High School Diploma or equivalent
• Professional and friendly phone etiquette
• Ability to work weekends and holiday rotations as needed
• Strong computer efficiency and ability to multitask
• Highly detail-oriented with excellent problem-solving skills

Preferred Qualifications

• One year of customer service representative experience
• Experience with Veterinary Electronic Medical Records (such as Avimark or Cornerstone)
• Knowledge of veterinary medical terminology and procedures

Benefits

• Competitive pay and performance bonuses
• 401(k) matching and student loan assistance
• Health, dental, vision, life insurance, and mental health resources
• Generous paid time off and holidays
• Tailored development programs and mentorship opportunities

About the Company

AmeriVet is a people-focused organization committed to the growth and well-being of our team members. We believe that thriving teams build thriving communities, and we provide the resources and support necessary for our employees to make a lasting impact in the communities we serve.